Banking Insights

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Blog: Banks prioritize technology to deliver during coronavirus crisis

At a time when human-to-human contact presents a risk, automation is seeming less like a disruption.

Blog: SMB is BIG business

Small and medium-sized businesses (SMBs) make up more than 90% of all companies worldwide. For the financial industry, this means that banks generally make 20% of their revenue with SMBs. Learn more about how Sparkasse Bielefeld reduced costs for cash handling while enhancing relationships with their SMB clients.

Blog: Self-Service in the Branch and as the Branch

ATMs have evolved to meet consumers at the intersection of digital and physical channels, read how.

Blog: Three Lessons from Apple Card: How FIs can Deliver a Frictionless, Consumer-Centric Experience

Here’s what banks can learn from Apple Card’s entrance to the market with a one-stop payment platform.

Blog: The Benefits of Looped Cash Cycles: A Conversation with Volksbank Albstadt

Cash recycling ATMs give financial institutions the power to control their entire cash management process from end to end. We sat down with Volksbank Albstadt’s Head of Facility Management, Joachim Schmalzl, to discuss how the bank successfully implemented recycling—and how their cash cycle was transformed as a result.

Blog: The How, Where and Why of Cash Recycling in the U.S.

What can US financial institutions learn from their global counterparts about cash recycling, and when does it make the most sense for a bank or credit union to implement it? We answer this and more in our blog.

Blog: Rethink the ATM—Reload Your Self-Service Strategy

ATMs are no longer cash-and-dash machines—and with people spending the equivalent of an entire day each week online, usually on a smartphone, financial institutions (FIs) must adopt and augment their self-service channels to engage and retain customers.

Blog: Why humans, not robots, hold the secret to digital banking

Humanity is the true heart of connected consumer journeys. To create frictionless movement between all channels, financial institutions have to understand the customer experience at a meaningful level. Robots cannot do that — even AI is only as good as the data people feed it — but people can.

Blog: Branch Design? Nailed It.

Diebold Nixdorf’s Branch Design & Deployment team ensures that every branch transformation project we support has access to dedicated branch experts. See some examples in our blog.

Blog: Why Digital is Important Right NOW

It’s no secret that we’re all using our smartphones for just about everything these days. But what’s interesting about changing consumer behavior is how things stay the same. People aren’t swapping one channel for another, they’re just using them all more strategically.

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